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June 6, 2008 Mr. Bill Haupt UPFRO Associates 1610 Rt.88 W, Brick NJ 08724 RE: Personal Lines
Underwriting / Smart Underwriting Management System (SUMS) Dear Bill, We are pleased that
we have implemented SUMS in the underwriting process for personal lines.
After our pilot month we were able to make an informed decision on how we
should approach renewal updating of our aging book of business. As you know Farmers
Mutual does not have a formal renewal questionnaire to update the
underwriting information at renewal time. Based on conversations we had with
other carriers we found that the return rate is less than 20% when contacting
an insured directly on trying to obtain measurements of their home or
building updates. SUMS was the answer
to how can we update the information easily, keep the agent informed and
provide the policyholder with a valuable service to protect one of their
greatest assets through replacement cost evaluations. You have given us
the ability to customize the SUMS report, Website access for our agents to
view reports on line (we constantly receive compliments on having this
information available 24/7) and updating our book of business. Your employees are
responsive to our inquiries or when a Farmers agent calls. We are at the
starting point of creating a process using SUMS that reduces the time spent
by an underwriter reviewing each report without sacrificing underwriting
integrity. With this type of
underwriting services provided by UPRO you provide the smaller mutual carrier
like Farmers Mutual of Salem County with cutting edge technology at an
affordable cost. Sincerely, Georgieanna Anderson, CPCU,CPIW,DAE Vice
President-Underwriting |
